gg111 Privacy Policy

gg111 may collect your information in various ways. This data falls into two main categories — what you provide directly, and what is collected automatically through your use of the platform.

1.1 Information You Provide Directly

• Full name and date of birth
• Email address and mobile number
• National ID card or passport details (for identity verification)
• bKash, Nagad, or Rocket account details (for payment processing)
• Gaming preferences and account settings
• Information provided when contacting the support team

1.2 Automatically Collected Information

• IP address and device type
• Browser type, operating system, and language preferences
• Time and date of platform access
• Pages visited, links clicked, and session duration
• Transaction history and gaming activity logs
• Information collected through cookies and similar tracking technologies

1.3 Identity Verification Information (KYC)

To comply with applicable regulations and ensure platform security, we may carry out an identity verification process (KYC) in certain situations. This process may require you to submit a copy of a government-issued ID or other verifiable documents.

gg111 uses collected data only for specific and legitimate purposes. We never use your information unnecessarily or outside the scope of this Policy.

2.1 Service Operation & Improvement

• Creating, managing, and securing your account
• Processing deposit and withdrawal transactions (bKash, Nagad, Rocket)
• Managing bonus and rewards programs
• Improving gaming services and platform functionality
• Identifying and resolving technical issues

2.2 Communication & Support

• Sending important notifications related to your account or transactions
• Providing customer service via live chat and email
• Resolving your inquiries and complaints
• Informing you about platform changes and new features

2.3 Security & Compliance

• Preventing fraud, money laundering, and other illegal activities
• Enforcing platform terms and conditions
• Verifying user identity and confirming legal age
• Supporting the implementation of responsible gaming policies

2.4 Analytics & Personalization

• Analyzing behavioral data to improve the user experience
• Displaying relevant bonuses and offers
• Generating overall platform performance statistics (no individual is identifiable)

gg111 does not sell your personal information to third parties. However, in certain situations, sharing data may be necessary for service operations or due to legal obligations.

3.1 Service Providers

We work with selected trusted third-party service providers who carry out specific tasks on our behalf, such as payment processing, technical infrastructure management, and fraud detection. These providers are given access only to the data needed for their designated tasks, and they are required to meet our privacy standards.

3.2 Game Software Providers

Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, and Microgaming may receive the minimum technical data necessary to operate their software on the platform. They do not receive any information relating to your identity.

3.3 Legal Obligations

We may be required to disclose information under court orders, lawful requests from government authorities, or applicable law. In such cases, we will disclose only the minimum amount of information necessary.

3.4 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new entity. In such situations we will notify you in advance, and the new entity will ensure protection equivalent to this Policy.

gg111 uses cookies and similar technologies to ensure the platform functions correctly and to improve the user experience. Cookies are small text files stored on your device.

4.1 Types of Cookies

• Essential cookies: Required to maintain login sessions, perform security checks, and support core functionality. These cannot be disabled.
• Functionality cookies: Remember your language preferences, game settings, and other personalized choices.
• Analytics cookies: Help analyze platform usage patterns and improve services.
• Security cookies: Used to detect fraud and keep your account secure.

4.2 Managing Cookies

You can manage or delete most cookies through your browser settings. Keep in mind that disabling essential cookies may disrupt some key platform functions and you will not remain logged in.

gg111 uses industry-standard technology and procedures to protect your personal information. Our security framework is multi-layered, so that if one layer is breached, the other layers can still provide protection.

5.1 Technical Safeguards

• SSL/TLS encryption — all data in transit is secured
• Encryption of data at rest
• Secure firewalls and intrusion detection systems
• Regular security audits and vulnerability assessments
• Two-factor authentication option

5.2 Operational Safeguards

• Data access is restricted to authorized personnel only
• Regular privacy and security training for staff
• Automated monitoring systems to detect suspicious activity
• A rapid response plan in the event of a data breach

5.3 Important Notice

Although we take every possible security measure, transmitting information over the internet is never entirely risk-free. You can contribute to your account's security by keeping your password confidential and contacting [email protected] immediately if you notice any suspicious activity.

gg111 retains your personal information only for as long as is necessary to fulfill the purpose for which it was collected, or for as long as applicable law requires it to be kept.

6.1 General Retention Policy

• Active accounts: for the entire duration the account remains active
• Transaction data: from the date of completion until the relevant legal requirements are met
• Communication records: for the time necessary to maintain customer service quality and resolve disputes
• Inactive accounts: for a reasonable period from the date of the last activity

6.2 Data for Closed Accounts

If you request account closure, we will delete or anonymize your information as quickly as possible. However, some data may be retained for a set period to prevent fraud, resolve legal disputes, or meet applicable legal obligations.

gg111 believes you should have proper control over your own data. Your rights are described below.

7.1 Right of Access

You may find out at any time what information we hold about you. You can request that a copy of this information be provided to you.

7.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request that it be corrected or updated. You can change some information yourself in your account settings; for other cases, please contact support.

7.3 Right to Erasure

In certain circumstances you may request that your data be deleted. However, some data may need to be retained due to legal obligations or legitimate interests.

7.4 Right to Object to Processing

You may opt out of marketing communications. However, it may not be possible to object to the processing of data that is necessary for service operations.

7.5 How to Submit a Request

For any data rights requests or complaints, email [email protected] or contact our 24/7 live chat support. We will respond to your request as quickly as possible.

gg111 is a platform exclusively for individuals aged 21 and above. We do not knowingly collect information from anyone under the age of 21. During account registration, you must confirm that you are at least 21 years old.

If we become aware that we hold information belonging to a minor, we will immediately close that account and delete the data. If a parent or legal guardian suspects that a minor's information is in our possession, please contact us at [email protected].

gg111 works with selected third-party partners on the platform for game software, payment gateways, and other technical services. These organizations have their own privacy policies and manage information according to their own terms.

We encourage our partners to comply with our privacy standards and require them to do so contractually. However, gg111 is not responsible for how your information is handled on third-party platforms. We recommend that you read the privacy policy of the relevant service provider.

gg111 may update this privacy policy from time to time as needed. When changes are made, we will note the new date on this page and, for significant changes, send a notification to your registered email address.

If you continue to use the platform after any changes, you will be considered to have agreed to the updated policy. We recommend that you review this policy regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. The gg111 support team is ready to assist in both Bengali and English.

Your privacy is our highest priority. Visit our dedicated page for more information on Responsible Gaming.